All

Discover the benefits of implementing an internal knowledge base for your company. Improve productivity, prevent knowledge loss, streamline onboarding, enhance document security, and foster collaboration.

A knowledge base is a vital part of your customer support strategy because you’re enabling your customers to help themselves.

Good enough data quality provides customers with consumable and trustworthy self-service knowledge base (KB) content and gives you a return on investment (ROI).

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

Businesses are finding ways to provide customers with the self-help they need to be successful on their own.

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.