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Businesses are finding ways to provide customers with the self-help they need to be successful on their own.

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.

We’re shining a spotlight on the term “DocOps” in this post. Whether you love it or hate it, DocOps is a growing trend within enterprise content management.

Most people find it easy to analyze the cost of their knowledge base but struggle when it comes to finding out what it has saved their company, especially when those savings are other than financial.

From branding to search, use the tips to optimize your knowledge base to be as easy to use as possible.

You will save time and money by measuring the performance of your knowledge base using these metrics.