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Perched on progress: An Owl's guide to documenting your career growth

6/20/2023 - Erica Beyea

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.

2022 Product Year in Review

Announcements

1/18/2023 - Kate Mueller

2022 was a year of process improvements and finishing big projects. See what we did (and didn't) check off our lists and what we have on-tap for 2023!

The great divide, part 2: Implementation - By Scot Hanson

Customer stories Writing docs

10/25/2022 - Scot Hanson

In part two of our two-part series, see how Scot's full audit and update of his copied knowledge base turned out.

The great divide, part 1: The case for separate knowledge bases

Customer stories Writing docs

9/27/2022 - Kate Mueller

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

6 ways to get the most out of search

Writing docs

8/23/2022 - Kate Mueller

Learn how to get the most out of your knowledge base's search functionality.

State of the Parliament 2021/2022

Company culture Announcements

7/21/2022 - Marybeth Alexander

Welcome to our second public State of the Parliament report! It's our pleasure to share with you a summary of our activities, achievements, and impacts made over the past year.