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Customers want to know not what your product can do for them but what they can do with your product. Learn how to put customers first in your sentences.

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.

2022 was a year of process improvements and finishing big projects. See what we did (and didn't) check off our lists and what we have on-tap for 2023!

In part two of our two-part series, see how Scot's full audit and update of his copied knowledge base turned out.

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Learn how to get the most out of your knowledge base's search functionality.