Syed Balkhi, KnowledgeOwl Blog Contributor

Syed Balkhi is the founder of WPBeginner, the largest free WordPress resource site. With over 10 years of experience, he’s the leading WordPress expert in the industry. You can learn more about Syed and his portfolio of companies by following him on his social media networks.

Your complete knowledge base maintenance checklist

Writing docs Support

4/18/2025 - Syed Balkhi

Keep your knowledge base effective with our comprehensive maintenance checklist. Learn 10 essential tasks to ensure your content stays accurate, relevant, and user-friendly to reduce support costs and improve your customers’ experience.

6 types of content for a knowledge base that supports your customers

Writing docs Support

2/14/2025 - Syed Balkhi

Learn about the 6 essential types of content every knowledge base needs, from how-to guides to video tutorials. Improve customer support and reduce tickets with these actionable tips.