Marybeth Alexander, KnowledgeOwl Blog Contributor

Marybeth is the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl. Connect with her on LinkedIn

Top Private Knowledge Base Software Tools for 2025

8/2/2024, Post by Marybeth Alexander

A biased (but honest) comparison of top private knowledge base solutions: KnowledgeOwl, HelpDocs, Helpjuice, and Document360. Written by KnowledgeOwl's CEO to help you find the right fit for your documentation needs.

Is KnowledgeOwl the best knowledge base software?

Tools

3/28/2014 - Marybeth Alexander

KnowledgeOwl might be the best knowledge base software for you, but the CEO explains why they value being better over being the best.

Why your developers should do software documentation

Company culture Writing docs Support

3/27/2014 - Marybeth Alexander

Writing software documentation is a great way to drive development of your product.

Too busy to write knowledge base articles? Check your email.

Writing docs

3/26/2014 - Marybeth Alexander

Many people put off writing knowledge base articles because they are too busy, which is ironically why you SHOULD be writing knowledge base articles in the first place.

Great Knowledge Base Design Cycle

Writing docs

3/25/2014 - Marybeth Alexander

The Great Knowledge Base Design Cycle to help provide guidelines and reminders as you work on your documentation and self-service system

Self-service is sexy: What’s so appealing about a knowledge base

Writing docs Support

3/24/2014 - Marybeth Alexander

10 statistics that show how important a knowledge base and self-service options can be for your company

Avoid these 4 customer service mistakes, please.

Support

3/20/2014 - Marybeth Alexander

A bad customer service experience that demonstrates four mistakes to avoid with error messaging, contact info, self service, and support replies.

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