Kate Mueller, KnowledgeOwl Blog Contributor

Kate is our Documentation Goddess & Resident Cheesemonger. She has led a checkered past, including teaching college-level English and being the head of product for another small software company. She eats cheese. And in 2018 she hiked the entire Appalachian Trail, (which inspired her to eat more cheese). She scopes features, tests releases, writes our release notes and documentation, advises on writing and documentation architecture best practices, and tries to think of creative ways to solve customer problems. Connect with her on LinkedIn.

Tips for using KnowledgeOwl in an ever-changing environment

Feature spotlight

3/20/2020 - Kate Mueller

Here are some suggestions on tweaks or features you can use in KnowledgeOwl to help streamline some of those new processes.

Reorganizing your knowledge base: a KnowledgeOwl case study

Writing docs

12/30/2019 - Kate Mueller

We recently underwent a total restructuring of our KnowledgeOwl support documentation. In this post, we share that process and offer tips you can apply to your next knowledge base reorganization.

Keep your content up-to-date and still have time for lunch

Writing docs

11/22/2019 - Kate Mueller

Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.

New Customer Mailing Lists Announcement

Announcements

11/7/2019 - Kate Mueller

We've added more ways for you to stay informed on everything KnowledgeOwl.

Too many cooks in the kitchen: Successful knowledge base collaboration

Writing docs

7/24/2019 - Kate Mueller

Discover effective strategies for successful knowledge base (KB) collaboration. Learn how to avoid the challenges of 'too many cooks in the kitchen' and achieve seamless collaboration in your KB efforts.

Introducing a new, smarter search in KnowledgeOwl

Announcements Feature spotlight

11/8/2018 - Kate Mueller

Discover the power of our new and improved smarter search feature in KnowledgeOwl. Find answers faster and more accurately with our enhanced search capabilities.

1 2 3 4