Kate Mueller, KnowledgeOwl Blog Contributor

Kate is KnowledgeOwl's Documentation Goddess & Resident Cheesemonger. She has led a checkered past, including teaching college-level English and being the head of product for another small software company. She LOVES cheese. In 2018, she hiked the entire Appalachian Trail, which inspired her to eat more cheese. At KnowledgeOwl, she writes our documentation and teaches Owlcademy classes and webinars. Outside of KnowledgeOwl, she advises on writing and documentation best practices as knowledge with sass and hosts The Not-Boring Tech Writer podcast. Connect with her on LinkedIn.

Get our docs in a row, part 2: Needs assessment results

Writing docs

6/20/2024 - Kate Mueller

Part 2 of our "Get our docs in a row" series shares the results and takeaways from our internal needs assessment. There were some surprises here!

Get our docs in a row, part 1: Internal needs assessment

Writing docs

6/13/2024 - Kate Mueller

Learn how and why we began our internal knowledge management overhaul with a needs assessment.

Should your knowledge base be private, public, or a mix of both?

Writing docs

4/9/2024 - Kate Mueller

How to find the right knowledge base software to match your content privacy needs, what to search for and ask about. Includes a link to a software comparison tool.

Gratitude at KnowledgeOwl

Company culture

11/20/2023 - Kate Mueller

Learn about the three main ways we practice gratitude at KnowledgeOwl.

Knowledge base SEO tips for those of us who hate SEO

Writing docs

11/8/2023 - Kate Mueller

Here are five ways you can make your public knowledge base more search engine-friendly.

Why we don't do pro services anymore

Company culture

10/19/2023 - Kate Mueller

We've decided to stop doing one-off paid professional services. Here's why.

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