Erica Beyea, KnowledgeOwl Blog Contributor

Erica is a Lead Customer Success Owl here at KnowledgeOwl. She also paints paintings! You can see her work on her Instagram or say hello on LinkedIn.

How a style guide could be your team's superpower

Writing docs Support

10/21/2025, Post by Erica Beyea

A style guide isn’t about rigid rules : it’s about clarity, consistency, and trust. Learn how to build a guide that empowers your writers and improves your knowledge base.

Perched on progress: An Owl's guide to documenting your career growth

Writing docs Support

6/20/2023 - Erica Beyea

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.

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