Erica Beyea, KnowledgeOwl Blog Contributor

Erica is a Lead Customer Success Owl here at KnowledgeOwl. She also paints paintings! You can see her work on her Instagram or say hello on LinkedIn.

What the heck is semantic search?

Writing docs Support Tools

9/25/2025, Post by Erica Beyea

Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.

Setting up a knowledge base that has both public and private content

Writing docs Support

5/21/2024 - Erica Beyea

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.

Keep your content safe: A guide to private knowledge base features

Tools Feature spotlight

5/9/2024 - Erica Beyea

A deep dive into the most important features you should look for in private knowledge base software.

How to start a new career in Customer Experience

Support

3/21/2024 - Erica Beyea

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

How to organize your non-profit and set it up for success

Tools

1/29/2024 - Erica Beyea

Read about best practices for managing an organization's documentation to make it easy for your stakeholders to find what they need, when they need it.

An owlet’s guide to creating your first knowledge base

Writing docs

8/2/2023 - Erica Beyea

Step-by-step advice on how to create your first knowledge base

Perched on progress: An Owl's guide to documenting your career growth

Writing docs Support

6/20/2023 - Erica Beyea

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.

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