Erica Beyea, KnowledgeOwl Blog Contributor

Erica is a Lead Customer Success Owl here at KnowledgeOwl. She also paints paintings! You can see her work on her Instagram or say hello on LinkedIn.

Building trust with your help center

Company culture Writing docs Support Tools

9/13/2024 - Erica Beyea

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.

The Importance of Trust When Buying a Software Solution

Company culture Support Tools

8/15/2024 - Erica Beyea

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.

Simplicity in language (and pricing!) can be an act of service

Company culture Writing docs Support

7/26/2024 - Erica Beyea

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

Setting up a knowledge base that has both public and private content

Writing docs Support

5/21/2024 - Erica Beyea

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.

Keep your content safe: A guide to private knowledge base features

Tools Feature spotlight

5/9/2024 - Erica Beyea

A deep dive into the most important features you should look for in private knowledge base software.

How to start a new career in Customer Experience

Support

3/21/2024 - Erica Beyea

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

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