Erica Beyea, KnowledgeOwl Blog Contributor

Learn essential best practices for creating and maintaining an effective SaaS knowledge base. Covers content structure, writing guidelines, quality control, analytics, self-service optimization, integration, accessibility, scaling, and security.

We've added an integration with ChatGPT to our trial accounts to help new users overcome blank page syndrome. It's our first release of an LLM related product.

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.