Catherine Heath, KnowledgeOwl Blog Contributor

There’s a fine line between asking your customers to self-serve and refusing to invest in your customer support.

Information and knowledge are great, but they must be properly handled and managed to be useful for your company.

In an ideal world, everyone in your team would share their knowledge equally and we would all know exactly how to do our jobs. Unfortunately, the reality is quite different, and knowledge can be bottlenecked in different parts of the company.

Learn how a knowledge base as part of your knowledge management benefits your company and your customers.

User documentation is especially important in the B2B software industry. Customers expect standout content so they can use your products without tearing their hair out.

There may be a scenario in which your team doesn’t have a knowledge base. Perhaps you’re storing your information in - gasp! - print folders, on a shared drive somewhere, or perhaps not managing your knowledge at all.