Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

8 tips to improve your knowledge base design

Writing docs

6/30/2021 - Catherine Heath

From branding to search, use the tips to optimize your knowledge base to be as easy to use as possible.

Knowledge base metrics to improve performance

Writing docs

6/22/2021 - Catherine Heath

You will save time and money by measuring the performance of your knowledge base using these metrics.

How knowledge bases can help remote teams work more collaboratively

Tools

6/9/2021 - Catherine Heath

Since company culture is about the way you work, it’s important to invest time and energy into your processes. Knowledge-sharing is a key process that enables a successful remote team.

Best practices for an awesome knowledge base

Writing docs

6/1/2021 - Catherine Heath

If you invest time into creating a quality knowledge base using these tips as a springboard, you’ll find your customer support workflows improving, and everyone will be a lot happier.

Choose the optimum keywords to tag your knowledge base articles for search

Writing docs

5/11/2021 - Catherine Heath

Optimize your content for search so when your users type a query into the search bar, relevant and useful content comes up.

Write the Docs: Writing a perfect technical tutorial – Jessica Garson

Writing docs

4/29/2021 - Catherine Heath

This talk at Write the Docs Portland 2021 was given by Jessica Garson. Jessica works for Twitter as a developer advocate. She spends a lot of time creating tutorials.

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