Catherine Heath, KnowledgeOwl Blog Contributor

Technical writers are typically continuous learners. It’s crucial to remain competitive in the industry, both for your own job security and career progression.

Customer service is the main way that you can differentiate yourself from your competitors and have customers coming back for more.

You can provide outstanding customer service or enhance employee satisfaction with a self-service repository of information.

If you provide a powerful knowledge base that answers common customer questions, you can increase customer satisfaction and reduce churn.

If your company is like any other typical company, you likely have vast stores of information available to you that seem inaccessible or are undocumented.

Discover the benefits of implementing an internal knowledge base for your company. Improve productivity, prevent knowledge loss, streamline onboarding, enhance document security, and foster collaboration.