Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

Plain language is the key to documentation that thrills your users

Writing docs

1/25/2018 - Catherine Heath

Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.

Learning from Mozilla: documenting the web with developer docs

Writing docs

1/5/2018 - Catherine Heath

Mozilla campaigns to keep the internet open and free. They also make a valiant attempt to document web development with their project MDN Web Docs.

Teach, don't tell: How two companies teach users with their documentation

Writing docs

12/13/2017 - Catherine Heath

Kayako and HelpDocs are masters when it comes to teaching users with their documentation

Knowledge base teamwork: 7 steps to producing documentation at scale

Writing docs

12/6/2017 - Catherine Heath

You hope your documentation would vastly improve with more firepower. Your challenge becomes how to keep quality consistent while producing content at scale.

How to know when your company needs a knowledge base

Writing docs

11/22/2017 - Catherine Heath

With useful questions to ask about your company before you invest any significant time and resources into a new knowledge base.

4 big companies using product documentation for marketing

Writing docs

11/15/2017 - Catherine Heath

Learn how four companies are using product documentation to promote their brand.

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