Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

Examples of beautiful docs to inspire your self-service content

Writing docs

4/9/2018 - Catherine Heath

Learn how to make your documentation sparkle by examining how other organizations apply the concepts of beauty to their knowledge bases.

Are you making any of these 4 inclusivity mistakes with your docs?

Writing docs

3/27/2018 - Catherine Heath

Being inclusive means creating a welcome atmosphere in your docs for as many people as possible. Learn if you are making these mistakes.

What the British government can teach us about knowledge base UX

Writing docs

3/15/2018 - Catherine Heath

UX is a specialised field, but anyone can pick up the basic principles and use it to design a better knowledge base, even the British government!

Visual communication in your technical writing

Tools

3/5/2018 - Catherine Heath

You can use visuals to break down complex information like technical detail and processes. Abstract concepts can also be made more concrete with a relevant, diagram or another type of technical illus

What tools are technical writers using to do their jobs?

Tools

2/21/2018 - Catherine Heath

In the role of technical writer, the right tools have the potential to make your life so much easier. There are tools to help you write, publish, illustrate or collaborate – even tools to help you

11 documentation writing tips that will save your life (maybe)

Writing docs

2/2/2018 - Catherine Heath

On a limited budget, it’s often about producing more documentation in less time – while still maintaining quality and usefulness. What’s a documentarian to do?

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