Catherine Heath, KnowledgeOwl Blog Contributor

We are delighted to announce our Zendesk app, KnowledgeOwl Support Assist, is now available in the Zendesk Marketplace for all our customers.

Kate Mueller is our very talented new Support Sorceress and Cheesemonger. We interviewed her to find out more about her current job and what it’s like, as well as her tips for support folks.

We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.

Standalone knowledge base software has many benefits for your company’s support strategy, and the right knowledge base can provide enormous value.

We thought it was time to explain exactly what Knowledge Management is, how it can benefit your business, and if you need a knowledge base for your company.