Catherine Heath, KnowledgeOwl Blog Contributor

From saving money to satisfying your customers, here are eight reasons why you need a self-service customer support knowledge base.

We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.

A list of our favorite productivity tools that we use to run the business here at KnowledgeOwl.

This is our write-up of The Not Boring Tech Writer podcast episode called Using Your Detective Skills as a Technical Writer. The podcast is produced by Jacob Moses and sponsored by KnowledgeOwl.

We’ve written up the latest episode of The Not Boring Tech Writer podcast by Jacob Moses. Chad Sterling, Product Technical Communications Specialist at KUKA, shares how you can transition into technical writing.

We all know that it’s not just a remote team that needs self-care rituals, but remote workers are uniquely placed to design their own schedules. Here's how we build our own supportive rituals.