Catherine Heath, KnowledgeOwl Blog Contributor

From MailChimp to Airbnb, there are a number of companies that have struck gold with their knowledge bases. We share four examples with you.

As the famous Stephen King said of writing, you should “kill your darlings”. This means we need to let go of things that we feel emotionally attached to but are no longer serving us, which is a big part of the KonMari approach. This idea applies to our documentation as much as anything else.

Here are four tips you can use to make customers aware of its existence and drive traffic to your knowledge base.

What kind of etiquette should you use when attending Zoom meetings with your coworkers? Is there even a consensus at all? It’s a hot topic, so read on!

As much fun as stories are, when we play out these dramas in real life, conflict inevitably occurs. This is a particular risk when it comes to working in customer support, because you are working directly with people.

Customers use our software in the course of their work, in jobs which are often complex, demanding and stressful. When they ask us puzzling questions, it’s our job to decode their true meaning, so we can provide the best support experience possible.