Catherine Heath, KnowledgeOwl Blog Contributor

To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

There’s a big difference between help desk software solutions and standalone knowledge base software.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Maintain customer satisfaction by providing a knowledge base to help them self-serve their queries, and you’ll be staying one step ahead of your competitors in encouraging your customers to remain loyal to your brand.

It’s important to get a sense of how your knowledge base is performing in order to continuously improve your content. More importantly, you must actually do something productive with the information you gather. Turn information > insights > action with these five easy steps.

Learn 8 best practices to ensure your knowledge base articles are consistent and easy to understand.