Catherine Heath, KnowledgeOwl Blog Contributor

Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.

Learn more about the top open source knowledge base solutions and why to use them.

Negative customer situations are an opportunity to turn them into a positive experience.

Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.

This is a talk about setting up a knowledge system for a research group.

A talk about having more empathy for users who aren't in calm states of mind.