Bri Hillmer, KnowledgeOwl Blog Contributor

Bri is a Senior Staff Technical Writer at Splunk. An Ohioan at heart, Bri now lives in Colorado where she spends her time reading, hiking, and spending time with her dogs.

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Why you should allow users to comment in your software documentation

Writing docs Feature spotlight

8/28/2016 - Bri Hillmer

Learn the benefits of allowing users to comment on your documentation.

Just-in-time documentation: A practical guide to agile documentation

Writing docs

8/23/2016 - Bri Hillmer

How to use the just-in-time methodology to improve your documentation and workflow.

Just-in-time documentation: Employing agile methodology in documentation

Writing docs

8/17/2016 - Bri Hillmer

Just-in-time documentation helps you focus on 1) what users are actually trying to accomplish that 2) they cannot figure out on their own.

Letting customers know there’s someone behind the documentation curtain

Writing docs Support

6/27/2014 - Bri Hillmer

The importance of letting customers know there is a real person behind your documentation, and how to do it.

A plea from a documentation coordinator: please tell us the WHY!

Writing docs

4/24/2014 - Bri Hillmer

Too often companies ask for feedback but do not act on it. As a result, people are generally skeptical that providing feedback is worth the time.

What makes a good technical writer great?

Writing docs

4/21/2014 - Bri Hillmer

Documentation can make or break your product, so it makes sense to give your technical writer/s the time needed to truly help your users understand what your product can do for them.

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